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Here Comes the Bridezilla: Five Tips for Dealing with a Difficult Bridal Client

Written by Jeremy

Planning a wedding can be a very stressful experience. From picking the venue to writing vows, brides-to-be often have numerous tasks to attend to and often plan for months to a year before the ceremony. While most bridal clients see the spa as a welcome retreat from the stress associated with planning a wedding, some clients bring their anxiety to the spa. These clients are…

Published in Client Care

Hosting an In Home Bachelorette Spa Party

Written by Jeremy

As the aesthetic industry looks for new ways to keep the interest of their clients, many skin care professionals are looking to spruce up their treatments and party offerings. Professionals can stay ahead of the competition and offer a refreshing take on the typical bachelorette spa party with an in-home spa party.

Published in Client Care

Suggestive Selling: How to successfully sell products and services that best serve the client’s needs

Written by Lyn Ross

Clients do not go to a spa without a reason. While there are walk-in clients that come by just to browse around, refresh their products, book appointments, and look for a new lip color, the majority of clients look up a spa's number, call to schedule an appointment, and drive to the spa to have a service or purchase a product.

Published in Client Care

How to Create Transparent Relationships in a Photoshopped World

Written by

Just as there is no such thing as a perfect relationship, there is no such thing as a perfect company. As leaders, it is important to acknowledge missteps and opportunities for improvement by being open to input. By embracing constructive input and not being defensive, clients and team members will draw closer to the professional’s skin care brand.

Published in Client Care

Creating Effective Customer Service

Written by Lyn Ross, L.M.E.

Aspa can have an unbeatable line of products and services, employ the most skillful and dedicated skin care professionals, and generate the sort of profits that can make the most successful businesses envious.

Published in Client Care